Resolve pending, past-due, paused or canceled billing

Status behavior

• Pending: paid actions remain locked while ElShift waits for a verified Paddle subscription event.
• Past due: plan access remains available temporarily; update the payment method in the portal.
• Paused: paid actions become read-only until billing resumes.
• Canceled: data is preserved; choose a plan to restore paid actions.

Restore service

Open Billing as an Organization Admin, use the Paddle portal when available, and complete the required payment or reactivation. Contact support@elshift.com if the status does not update after Paddle confirms the change.