Official ElShift help centre
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Help with employee scheduling, Auto-Assign, timesheets, exports and organization administration.
Manager/Admin SupportFor people who configure and manage ElShift.Employee Hub SupportFor employees using their own portal.
37 help articlesEnglish, Ukrainian, Finnish and German
Knowledge base
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Start with the task you are completing and choose the guide that matches it.
Access and workspacesSign in, invitations, roles, organizations and departments.5 articlesEmployees and availabilityEmployee records, hours, preferences, work patterns and leave.5 articlesShifts and templatesBuild schedules manually and configure recurring shift demand.7 articlesAuto-AssignPrepare demand, run the scheduling engine and resolve coverage issues.4 articlesWorking rulesOrganization-wide time, rest, night-work and break configuration.2 articlesTimesheets and exportsReview actual hours and download schedule or payroll reports.5 articlesPlans, billing and accountEmployee limits, subscriptions, invoices and account requests.5 articlesTroubleshootingResolve missing assignments, limits, unavailable features and access problems.4 articles
Product basics
Start with a task
These guides walk through the setup decisions that most often change scheduling results. They are designed for a manager configuring ElShift for the first time, not as a glossary of features.
01Add, edit, archive or reactivate employeesMaintain the people who can be assigned to shifts.Follow the guide 02Create and manage recurring shift templatesGenerate recurring shifts by weekday, month and year.Follow the guide 03Set up locations, employee suitability and staffing minimumsConfigure the complete location workflow: where locations appear, how employees are associated with them and how staffing demand affects assignments.Follow the guide 04Create Work Patterns and set anchor datesCreate repeating work/rest cycles, decide whether they repeat, and use optional shift rotation only when a pattern should follow specific Shift Templates.Follow the guide 05Prepare a schedule for Auto-AssignSet demand, employee constraints and date-sensitive rules correctly before asking ElShift to fill the schedule.Follow the guide 06Review timesheets and record actual hoursCheck scheduled versus actual employee hours, correct daily entries and include manager hours when your workspace tracks them.Follow the guide
Human support
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