Troubleshooting

Resolve an employee-limit error

Archive inactive employees or move to a plan with a higher limit.

1. Why it happens

The plan limits the number of active, non-archived employees. The limit is checked when adding or reactivating an employee.

2. Resolve it

  1. 1.Review the active employee count in Settings → Billing.
  2. 2.Archive employees who should no longer be scheduled, or choose a plan that supports the required count.
  3. 3.After the plan is active, return to Employee profiles and add or reactivate the employee.
Last updated · Sep 9, 2026