An export did not download

Check the export

• Select at least one month or a valid start and end date.
• Confirm the organization has data in the selected range.
• Confirm the export type is available for the plan and organization.
• Allow downloads or pop-ups if the browser blocked the generated file.
• Try a shorter range to isolate a data-specific problem.

Contact support

If the problem continues, send the organization, department, date range, export type and browser to support@elshift.com. Do not attach payroll or employee data unless support requests it through an approved channel.