An export did not download

1. Check the export

• Select at least one month or a valid start and end date.
• Confirm the organization has data in the selected range.
• Confirm the export type is available for the plan and organization.
• Allow downloads or pop-ups if the browser blocked the generated file.
• Try a shorter range to isolate a data-specific problem.

2. Contact support

If the problem continues, use Contact support in ElShift Settings or submit the Contact form in the ElShift Support centre. Include the organization, department, date range, export type, browser and exact error message.

Do not include payroll or employee personal data unless Support asks for it through an approved secure channel.