Accept an invitation or fix No organization access

1. Accept an invitation

1. 1.Use the same email address that the organization administrator invited.
2. 2.Create an ElShift account if needed, or sign in if the account already exists.
3. 3.Return to the manager app after confirmation so the organization role can be applied.

2. Why No organization access appears

• No active organization role is attached to the signed-in account.
• The invitation email does not match the account that signed in.
• The role was revoked or disabled.
• The organization itself is unavailable because billing or organization status needs attention.

3. Restore access

Ask an Organization Admin to confirm the account email and role. If the organization itself is inaccessible, the Organization Admin should check Billing first.

If access still cannot be restored, use Contact support in ElShift Settings or submit the ElShift Support contact form. The request is sent directly to ElShift Support.